webMethods Developer
3m
PH, Taguig
29d ago

Job Description :

Job DescriptionJob Description

  • Primary responsibilities include the design, development, and implementation of strategic business processes and interfaces using the webMethods development environment and toolsets
  • Responsibilities also include participation in team discussions, functional and technical design meetings, peer code reviews, and ownership of the interface(s) during stabilization support situations
  • Monitor and resolve application related incident tickets and general user service requests
  • Resolve or escalate incidents to the appropriate user or team within the specified SLA and in compliance with established standard operating procedures
  • Work with application technical and infrastructure teams to identify and resolve issues affecting overall application system performance
  • Participate in a continuous improvement process to reduce ticket volumes and improve overall production support service and efficiency by identifying recurring or potential issues & recommending solutions
  • Create and maintain relevant technical and production support documentation
  • Provide on-call support, on a rotational basis, including non-traditional hours as needed
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