Take ownership of customer incidents and requests by providing telephone, remote and email support to our clients and logging incidents and requests
Troubleshoot and resolve issues on our partners’ proprietary hardware and software systems
Solve issues with first call resolution for computer hardware and software problems through troubleshooting techniques
Perform configuration and troubleshooting of VPN Clients, Printers on Terminal / Citrix servers, Printer Servers, Office 365, Macs, and workstation network connectivity issues
1-3 years of related experience.
The aptitude to provide hands-on experience with the following technologies : Active
Directory, Citrix, Macs, Office 365, and Microsoft Office.
The ability to communicate clearly. You can explain just about anything to anyone
and you are comfortable communicating over the phone and in writing.
Strong customer service skills and a passion for creating an un-matched customer
The ability to deliver excellence independently and collaboratively.
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
A Rockstar candidate will have :
A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, or 2 years related experience and / or training or equivalent combination of education and experience.
The availability to work flexible hours is strongly preferred.
Preferred Certifications :
CompTIA A+ Certification
CompTIA Network+ Certification
Microsoft Technology Associate (MTA)