Team Manager - Reports
i-Square, Ortigas Center Pasig City, Philippines
6d ago


Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base.

Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Principal Responsibilities

  • Provide guidance to Report Analysts to ensure requested reports contain the required information and data and are supplied to team members within designated timelines.
  • Ensure timely delivery of requested reporting with required data elements for team and other departments through maintaining existing reporting database tools.
  • Review reports submitted for accuracy and ensure quality standards of reporting to maintain effective and efficient methods and practices.
  • Run advanced reports when applicable to facilitate workload and meet designated guidelines.
  • Communicate with Senior Management and Clients to understand business demands and facilitate information dissemination to team to develop new reporting applications.
  • Facilitate dataflow to Business Teams and Project Management Teams for daily operations by anticipating Client need.
  • Maintain current knowledge of programs, data tools, and functional area.
  • Knowledge, understanding, compliance, and enforcement of all applicable Federal and Local laws and regulations relating to job duties.
  • Knowledge, understanding, and compliance with company policies and procedures.
  • Make recommendations to implement improved processes.
  • Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
  • Achieve Manager Indoctrination Training (MIT) certification within three months of entry into the position.
  • Achieve Leadership Development for Excellence Level 1 Certification within six months of entry into the position.
  • Achieve Leadership Development for Excellence Level 2 Certification within one year of the completion of Level 1 Certification.
  • Score on Leadership Development surveys must be a minimum of 80%.
  • Performance coaching, scorecards, development plans, and agent administration must be accurate and executed in a timely manner.
  • Team retention should be at a minimum of 95% monthly and negative attrition should be no more than 4% monthly.
  • Accountable for all decisions, actions, and directives with respect to job responsibilities.
  • Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
  • Follow up in a timely manner to ensure customer satisfaction.
  • Provide feedback to management concerning possible problems or areas of improvement.
  • Perform other duties as assigned by management.
  • Qualifications

  • Bachelor’s Degree or equivalent in relevant work experience.
  • 4 years of related / management experience required. 5 years of related / management experience preferred.
  • Understanding of advanced logical formulae, including data check, logical statements, and mathematical calculations.
  • Must possess strong problem solving skills.
  • Exhibit strong attention to detail.
  • Ability to lead, direct, and motivate others.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
  • Ability to adapt to a flexible schedule.
  • Excellent personal computer skills, including Microsoft Office.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team fostered environment.
  • Work Environment

  • Office environment.
  • Ability to lift and / or move 20 pounds with or without accommodation.
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