At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages.
We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Senior Manager - Business Analytics
Are you a leader who can analyze complex and messy data?
Are you someone who has the passion to create and recommend process improvements?
Do you have excellent reporting and presentation skills?
As the Senior Manager - Business Analytics, you will be reporting directly to the Vice President of Operations where you will spend most of your time with reports and analytics.
The Senior Manager will be responsible for accurate data collection, modeling and analysis. You should come with above average Agent Suite knowledge as well as a proven record of ensuring a high level of accuracy and correlative insight.
A strong action planning background and a keen eye for detail is an absolute must!
You will have an opportunity to :
Coach, mentor, and serve as lead for Reporting and Analytics team
Develop and lead projects or programs using advanced data modeling and analysis techniques, performance dashboards & metrics to improve operations performance, quality and program compliance.
Create lean, intelligent and savvy operational reports to communicate results and business impact to stakeholders
Can transform raw and highly complex data to simple and easy to understand executive level dashboards
Project manage merging of various data sets across multiple systems for analysis purposes
Deploy and document all necessary reporting per business needs
Ensure that all reporting productivity and timelines are met on a regular basis
You will be a great fit on our team if :
Has at least 10 years’ experience in Analytics or related field
Has at least 5 years experience as Senior Manager
Proficiency in MS Office, particularly in Excel (Vlookups, count ifs, sum ifs)
Must have Operations Management experience (Team Leader or above)
Agent Suite savvy
Strong performance management skills
Good command of the English language, both verbal and written
Dependable and respectful of confidentiality and policies
Excellent organizational skills
High attention to detail
College or University degree (with diploma) is preferred
If this role sounds interesting to you, please click apply. We’d love to hear from you!
Additional Information :
Position Type : Management
Job Status : Regular - Full Time
Position Level : Q31
Application Deadline : 04 / 09 / 2021
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported.
We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.