AT&T Intellectual Property
Davao City, Davao, Philippines
6d ago


Looking for candidates willing to work in Davao city.

Job Summary :

Responsible for the implementation of total quality, methods and procedures, and process programs for a business unit.

Key Roles and Responsibilities :

Leads the design, facilitation, and training related to total quality plans. May work with Six Sigma certified professionals in accomplishing key projects.

Leads the planning, developing, and implementing of techniques which will ensure quality levels are maintained.

Collects data to identify root cause of problems and recommends and implements solution.

Identifies and evaluates performance against process requirements and aligns improvement to performance shortfalls.

Confer with staff on the use of re- engineering techniques to improve process performance and product quality.

Delivers presentations and training courses to a diverse population of people on related topics.

Surveys, analyzes and develops best practices for techniques and processes.

May review product designs, establishes procedures and techniques for control of quality standards, directs inspection services, coordinates manufacturing and engineering, and confers with customers to define and resolve product quality problems.

Assesses projects to analyze risks and costs and makes related recommendations to avoid jeopardizes.

Identifies the method and process deficiencies that may inhibit effectiveness. Responsible for the development of policies and procedures for a department to support active business initiative.

Provides direction for defining process flows, business rules, and user requirements. Leads the development and implementation of operational performance metrics, process control points, and results management.

May employ tools such as Six Sigma methodology to accomplish business objectives. Facilitates complex and or organizational process improvement activities.

Facilitates the identification, analysis, development, and documentation of process improvements.

Writes, rewrites and or edits documents such as procedure manuals, user manuals, programming manuals, service manuals, operational specifications, and related publications to communicate clearly and effectively specifications and instructions to a wide range of audiences.

Works with outside vendors to identify / schedule programs and support materials. Seen as Subject Matter Expert (SME).

Education : Bachelor Degree or related experience preferred

Experience : At least 5 years related experience preferred


Additional skills required

Strong written and verbal communication skills

  • PPT & excel
  • ability to multi-task
  • project management experience
  • call center experience
  • Leadership Academy knowledge
  • Ability to perform data analysis
  • Process Management
  • Root Cause Analysis
  • Apply
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