Middle Office Support Analyst
Manulife
Quezon City, PH
6d ago

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources to solve critical problems for the future of our business, which is why we need you.

The Middle Office Support Analyst will be responsible in performing day to day operational support in Trade Matching, Settlements, Post Settlements and Cash Management.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
  • We are looking for someone with :

  • Bachelor’s degree in Business Administration, Accounting, Finance, Economics or any related business course
  • Minimum 2-3 years of relevant experience in Investment Operations and Fund Accounting
  • Strong knowledge in securities instruments and operational processes.
  • Good analytical and diagnostic skills with knowledge and strong ability of understanding process design.
  • Excellent communication skills. (verbal, written and reading comprehension)
  • Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments.
  • Uses diplomacy and tact to resolve difficult situations. Escalates more serious issues to the Team Manager

  • Understands the concepts surrounding Trade Support functions and the Trade Life Cycle
  • Possesses a fundamental understanding of investment transactions, trade lifecycle, and various asset classes
  • Good working knowledge in using Bloomberg and other pricing / data sources. Knowledge in BBG, SCD, Custodian Portals is highly preferred.
  • Intermediate to advanced knowledge regarding Data Management, Pricing, Settlements, Reconciliation, Transactions, and Transfers processes
  • Willing to work on a night shift schedule ; amenable to work in Quezon City
  • On the job you will :

  • Perform day to day operational support (Trade Matching, Settlements and Post settlements, Cash management), prioritizing as necessary.
  • Ability to cover tasks that might arise from coverage issues.
  • Actively manage risks including but not limited to Operational, Reputational, Settlement.
  • Ensure strong understanding of tasks assigned including investment concepts, best practices, and system requirements.
  • Ensure willingness to participate in Cross skilling assignments
  • Timely escalation of issues to SME / TL. Proactively mitigate process gaps or potential issues. Assist in creating and updating process documents.
  • Ability to think critically and act timely on issue resolutions and escalations.
  • Manage and maintain good working relationships with Front Office, Onshore and Offshore counterparts.
  • Support analysis to identify root cause of production problems and errors (SOE) and develop timely solutions.
  • Our commitment to you :

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
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