Technical Support Representative (SG)
Diversify
Taguig, Metro Manila, PH
5h ago

Summary

The Technical Support Representative provides technical / customer service support primarily through online chatting or non-voice channels.

The Technical Support Representative is the person acting on behalf of the company by answering and responding to customer concerns or queries in an efficient and effective manner.

Responsibilities

  • Provide positive and quality customer experience by responding directly to questions, feedback, and complaints regarding modem and internet connection.
  • Creatively articulate information / business rules via excellent written communication skills
  • Guide and support customers in their needs to engage with the proper support teams
  • Available to chat / provide live support (real time) to customers by delivering requested information
  • Track all activities in the case management tool
  • Support others on the team to manage case load
  • Ability to effectively manage the social media platforms of the client
  • Any other task / duty as directed by client / management
  • Qualifications

  • Technical Support experience is required
  • At least 2 years of solid customer service / technical support experience in a similar function
  • Microsoft Office and Web experience preferred
  • Provide prompt and professional client service at all times
  • Organized and systematic in handling multiple tasks is highly preferred
  • Excellent interpersonal and communication skills (verbal & written)
  • Self-motivated, accountable approach, combined with strong sense of teamwork
  • Affinity for technology required; Able to use all related computer hardware and software
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
  • Why Diversify?

    Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.

    You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.

    Position Overview

    Dress Code Smart Casual Working Hours 7am - 4pm Spoken Language Filipino & English Benefits Medical, Dental, Misc Allowance Company Size 1,000-1,500 Employees Average Processing Time 2 weeks

    Experience Diversify : Your Future Simplified

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