Summary
The Technical Support Representative provides technical / customer service support primarily through online chatting or non-voice channels.
The Technical Support Representative is the person acting on behalf of the company by answering and responding to customer concerns or queries in an efficient and effective manner.
Responsibilities
Provide positive and quality customer experience by responding directly to questions, feedback, and complaints regarding modem and internet connection.
Creatively articulate information / business rules via excellent written communication skills
Guide and support customers in their needs to engage with the proper support teams
Available to chat / provide live support (real time) to customers by delivering requested information
Track all activities in the case management tool
Support others on the team to manage case load
Ability to effectively manage the social media platforms of the client
Any other task / duty as directed by client / management
Qualifications
Technical Support experience is required
At least 2 years of solid customer service / technical support experience in a similar function
Microsoft Office and Web experience preferred
Provide prompt and professional client service at all times
Organized and systematic in handling multiple tasks is highly preferred
Excellent interpersonal and communication skills (verbal & written)
Self-motivated, accountable approach, combined with strong sense of teamwork
Affinity for technology required; Able to use all related computer hardware and software
Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
Why Diversify?
Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila.
You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.
Position Overview
Dress Code Smart Casual Working Hours 7am - 4pm Spoken Language Filipino & English Benefits Medical, Dental, Misc Allowance Company Size 1,000-1,500 Employees Average Processing Time 2 weeks
Experience Diversify : Your Future Simplified
