Consultant/ Senior Consultant - Salesforce Functional (Japanese or Korean Speaking) - SEA
Deloitte AU
Manila, PH
1d ago

This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures.

We create innovative ventures, digital platforms, and more meaningful experiences.

As part of the Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally-powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts.

Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memories for their customers, but we integrate their whole business around those moments whether it’s a trip into their supply chain, logistics, and fulfillment, or advancing the customer mindset of their employees and partners.

You will :

  • Be an expert in the Digital Sales and Marketing Automation domain to provide a deep understanding of the relevant Salesforce solution(s).
  • Responsible for business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures.
  • Lead on the design, implementation of technology and creative business solutions for iconic brands.
  • Take the lead on projects, solving some of the most exciting problems for our clients.
  • Build lasting relationships with key client stakeholders and sponsors.
  • Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the Digital team in RFP and proposal responses.
  • Enough about us, let's talk about you

    If you are someone with :

  • Tertiary qualification in a relevant technology, business, or marketing discipline.
  • 3 - 8 years’ experience in consulting and / or CRM implementation in an enterprise environment.
  • Functional or techno-functional expertise one or more of the following : Sales Cloud, Service Cloud, Marketing Cloud. Development experience in Apex, VisualForce, Force.
  • com or Java / J2EE and AMPScript. Relevant Salesforce certification(s) in Sales, Service and Marketing will be a plus.

  • Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology.
  • Configure and implement integration with Salesforce Core and Marketing Cloud
  • Drive and determination to continually learn new things and develop yourself.
  • A natural team player who enjoys working with others to solve problems and sharing knowledge. Willing to push the technical limits and find the best solution for the business and our customers.
  • Drive, tenacity, client-focused and results-oriented.
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
  • Willingness to work outside of office base and most of all
  • Good articulation and communication skills in Korean and English.
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