TECHNICAL SUPPORT TEAM LEAD
is looking for Technical Support Team Lead which will be based in Makati City .
Caspo Incorporated is a
Strategic Support Provider that provides technical support and services to its clients in the areas of sports information intelligence, predictive analytics and data management.
Its operations started last 2005.
is in need of dynamic and results-driven individuals who are dedicated to reaching higher levels of excellence in terms of personal and professional growth.
What the company prides itself in :
We empower our clients with expert advisory services based on advanced as well as predictive analytics.
We conduct consistent research and data analysis to develop vast sports information repository to satisfy the specific needs and critical standards of our clients worldwide.
Advanced info-communication technology and applications are leveraged upon to achieve excellence in all aspects of our business processes or business operations .
We pride ourselves for being recognized for the commitment and expertise of our teams to deliver accurate, reliable, timely and effective support and services.
As Technical Support Team Lead , you are expected to perform the ff tasks :
Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreement
Define and monitor compliance with processes for the setup and installation of hardware, software, applications, peripherals and other ICT-based system
Escalate performance issues with internal and / or external providers to minimize adverse impact of system availability on business continuity
Report against performance metrics to highlight areas where applications development, vendor relationship management or strategic infrastructure modifications are required for enhancing business performance and efficiency
Candidate must possess at least a Bachelor's / College Degree, Computer Science / Information Technology or equivalent.
Minimum 3 years experience specializing in managing Technical Support or equivalent.
Minimum 5 years experience with Hardware / Software troubleshooting especially on Microsoft Product
Provides encouragement to team members, including communicating business goals and incorporating team goals
Take responsibility for overseeing the daily operations within the home in the absence of the manager.
Raise and work through challenging issues and seek alternatives
Monitor team performance and report on metrics
Up-to-date technical knowledge
Ability to work as a team member and as an individual. Be flexible in your approach, and be adaptable to changes within the team environment
High-level problem solving skills
Windows Operating System and Linux
Have network and servers exposure
Excellent communication and interpersonal skills, both written and verbal
CCTV and door access
PC and Laptop troubleshooting
A strong customer service focus
CCNA and or MCP certification
ITIL Service Delivery qualification is highly appreciated;
Willing to work on shifting schedule (2 days rest day)