About Wells Fargo
Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).
Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.
We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.
Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.
It all begins with outstanding talent. It all begins with you.
Market Job Description
Responsible for providing customer service to a portfolio of bank customers, sharing leadership role with relationship managers.
Primary servicing responsibility for Philippines customers but will cover other geographies subject to business requirement.
This is an individual contributor role based in Singapore.
Independently, proactively and effectively manage customer issues, monitors overdrafts, confirms additional source of funds and partners with office management in decision-making process.
Evaluate profitability and risk of designated portfolio.; Monitor accounts, portfolios and loan bookings to assure compliance with regulatory and company requirements.
Communicates regulatory and company requirements, tracks compliance and reports / escalates identified issues for resolution.
Assist with customer onboarding, due diligence and other associated risk management matters where required.
Act as the customers' main point of contact for operational questions.
Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers.
Conducts customer courtesy calls, by phone, promote relationship building and a positive customer experience during customer interactions and, where appropriate, identify cross-sell opportunities.
Provide the same standard of customer care to our internal team members, who may in turn be servicing Wells Fargo's financial institution customers in various countries across the globe.
Serves as point of escalation for service issues when appropriate
Market Skills and Certifications
More than 10 years of customer service experience in a bank providing international payments services to financial institution clients.
Work collaboratively in a small team with a receptive attitude that allows him / her to take on additional tasks that ensure the smooth running of a small office.
Build key relationships with both internal partners and external clients.
Excellent English verbal and written communication skills.
Strong time management and prioritization, skills and ability to manage multiple assignments concurrently.
Exhibit strong attention to detail and organization.
Proficient with MS Office applications (Word, Excel & PowerPoint).
Filipino speaking, knowledge of Philippines market and financial institutions clients would be preferred, however, candidates with solid Financial Institutions customer service experience will also be considered.
This role is based in Singapore.
Relocation support can be provided for candidates currently locating outside of Singapore.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.
We comply with all applicable laws in every jurisdiction in which we operate.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.