Operations Support Technician I
Insight Enterprises, Inc.
Pasig, PH
5d ago

What you’ll do at Insight

This is an internal IT Operations role responsible for level 1 support and monitoring of Insight’s internal IT infrastructure.

Common duties and responsibilities included with this role include :

  • Monitor IT infrastructure utilizing multiple tools.
  • Utilize ITSM platform to manage and log all support issues.
  • Monitor shared mailboxes, Microsoft Teams, and other communication methods used by other teams to report IT incidents to the IT Operations Team.
  • Participate in team phone support queue leveraged by other IT teams to report infrastructure issues.
  • Complete various MACD type requests.
  • Perform 1st level diagnosis and troubleshooting for infrastructure support issues.
  • Create and maintain IT support documentation including knowledgebase articles.
  • Escalate and track major infrastructure incidents.
  • What you’ll need to join Insight

  • 1 year of experience working in an IT event handling / NOC role with basic proficiency
  • 1 year of technical phone support experience with basic proficiency
  • 1 year of experience working with ITSM tools with basic proficiency
  • 1 year of vendor ticket management experience with basic proficiency
  • 1 year of experience working in an IT support role with basic proficiency
  • Technical Requirements :

  • 1 years of experience supporting Windows server and workstation operating systems.
  • 1 years of basic network support experience.
  • Preferred :

  • Cisco, CompTIA, or Microsoft certification
  • ITIL Framework certification
  • Bachelor’s Degree in Computer engineering and other computer related studies, ECE or IT related field, from four-year College or University preferred.
  • Physical Demands

    The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Ability to uphold the stress of traveling.
  • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. Working shift might involve assignment to US business hours.
  • Work Environment

    The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.
  • Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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