Virtual Front Desk
SextantStays.com
Manila, Metro Manila, Philippines
4d ago

Virtual Front desk (with Hotel or Short Term rental experience).

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https : / / bit.ly / VC1028

Sextant strives to drive the vacation rental industry forward with precise exploration. We believe that bringing people together and sharing a feeling of community elevates the world.

Every one of our properties is hand-selected and fully renovated. Based in Miami, with an expanding inventory, we offer distinctive vacation rentals for sophisticated, modern travelers.

We are a fast-paced growing vacation rental company based out of Miami Florida. Check us out at www.sextantstays.com.

WHY ARE WE HERE?

Travelers were forced to choose between two flawed options : impersonal and expensive hotels or unreliable and inconsistent vacation rentals.

The available accommodations didn’t fully meet travelers' needs, resulting in friction between owners, managers, and guests.

HOW ARE WE DIFFERENT?

Sextant Stays controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience.

As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Sextant Stays as a partner in improving the quality and value of their buildings.

Job Brief :

Your Role in the Big Picture : As a Virtual Concierge (With Hotel Concierge Experience), you’d assist our guests through Telepresence Robot.

The robot uses an iPad that will connect the virtual concierge with the guest, and actually allow them to move around the property lobby.

TASKS :

  • VC will be working 12hrs (holidays and weekends included) with 3 off days.
  • The main responsibility of the virtual concierge is to navigate telepresence robots.
  • Managing guests' check-in and out.
  • Answer guests' concerns and requests and coordinate them to different channels.
  • Deal with complaints or problems on each property.
  • Updates arrival, departure, and occupancy rate every day.
  • Reservation duties.
  • Answering questions about what the hotel offers and the surrounding area like restaurants, tourists spots, events, and the like.
  • Reach out to guests via SMS or phone calls for reminders and reviews.
  • Admin tasks.
  • REQUIREMENTS :

  • Fluent in English.
  • Able to multitask well, in particular dealing with guests at once.
  • Committed to completing assignments timely and accurately.
  • An experience in Hospitality or Short Term Rental.
  • Team player and with a positive attitude.
  • Experience working in a troubleshooting role.
  • Professional physical appearance. This means good hygiene, business dress, and most importantly, a quiet work environment (no barking dogs in the background!), and very fast / stable internet.
  • Familiarity with CRM / PMS.
  • Must have a desktop / laptop Processor : Intel Core i5-9400 or AMD Ryzen 5 3400G
  • RAM : 16.0 GB.

    About SextantStays.com :

    WHY ARE WE HERE?Travelers were forced to choose between two flawed options : impersonal and expensive hotels or unreliable and inconsistent vacation rentals.

    The available accommodations didn’t fully meet travelers' needs, resulting in friction between owners, managers, and guests.

    HOW ARE WE DIFFERENT?Sextant Stays controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience.

    As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Sextant Stays as a partner in improving the quality and value of their buildings.

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