Quality Manager (Financial Services)
Infosys BPM Limited
Malabon City, Philippines
3d ago
source : ictjob.ph

Are you ready to make an impact? Join Infosys BPM as a Quality Manager (Financial Services) and jumpstart your career!

Key Responsibilities :

  • Financial Assessments & Client Mgt Relationship
  • Process Management

    Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them

    Process Control & Verification

    Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stability and consistent delivery.

    Establish Quality measurement methods and ensure scores are improved.

    Client Management

    Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions.

    Process Institutionalization

    Conduct engagement specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CAR's

    Change Management

    Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time

    Process Excellence

    Drive Top down and bottoms up ideation to identify improvement opportunities in the account to meet the productivity improvement targets.

    Analyze the opportunities by demonstrating strong process knowledge, understanding of client business scenario, understanding of constraints in implementation etc.

    Lead small / medium size projects, perform project management activities. Able to estimate the benefits of transformation projects and present it to Finance / clients for sign off

    Metric Management

    Monitor the SLA performance of the engagements. Conduct analysis to bring out insights. Drive Visualization initiative on the floors

    Talent management

    Conduct Basic quality trainings to upskill quality and Ops resources. Provide appraisal feedback to direct report. Ensure employees are engaged and attrition is under control

    Benchmarking and Best Practice Sharing

    Deploy best practices from other engagements to achieve benchmark performance and share best practices followed in the engagement at DC / Vertical level.

    Risk Management

    Identify engagement and process level risk by performing risk audits and discussions with process owners and Cons and drive de risking.

    Key Requirements :

    Bachelor's degree graduate, any field.

  • Professional experience in Leadership in Quality Dept in a shared service or BPO environment.
  • Excellent interpersonal, communication and analytical skills.
  • Six Sigma, Lean certification and / or ISO is required.

    Ability to multi-task in a fast pace environment and must be willing to work on shifting schedules and be assigned in BGC or Alabang.

    Certifications & Competence

    Must be a Black Belt Lean Six Sigma Trained / Certified

  • ASPPA- Retirement Plan Fundamentals (RPF), 401K
  • FINRA Exposure or Certified is a plus
  • Why Infosys :

    Quarterly performance bonus.

    Outstanding career development opportunities and fast track career progression.

    Enjoy a fair work-life balance.

    HMO and Life Insurance for employee and 2 dependents for free.

    24 Leaves annually.

    Inside the Central Business District area.

    Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.

    This is an URGENT requirement. Priority will be given to candidates who can start IMMEDIATELY.

    In the wake of the COVID-19 outbreak, we at Infosys BPM is committed in creating safe environments where all candidates feel secured when we process your job application.


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