Our Customer Success team guides our wide array of clients as they map any number of business needs to their Zendesk account.
We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value.
The Digital Success Associate (DSA) role will be a brand-new function at Zendesk with the team launching early in 2020. The goal of this team is to scale our Customer Success offerings by engaging with customers through digital channels like in-product chat and online communities.
Members of this team will proactively guide individual customers through key steps in their lifecycle while also managing larger group discussions.
This role will work with customers in North America, which means the DSA team will work overnight shifts in our Manila office.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.
Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace.
Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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