Customer Service Representative
sunpower
Binan, Philippines
12d ago

Do you want to change the world? We do, too.

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year.

We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world.

Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale.

Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-

record efficient solar technology to residential, commercial and utility customers worldwide.

SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia.

In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

We believe that our employees create our brand with each project, each communication, each task completed and each interaction.

Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused.

The experience we would expect the ideal person to deliver is :

Family Description :

Maintains direct contact with customers before and / or after the sale. Supports sales team by developing and maintaining positive customer relations with clients / customers, which can substantially affect service and / or product revenue(s).

Works with various departments to meet maintenance services sales goals. Works with customers and / or distributors to receive accurate account of equipment failures and provides reports to management.

Focus of work may be in pre-sale or post-sales or both.

Knowledge and Technical Skills :

Applies intermediate subject matter knowledge, including principles, theories and concepts, to solve a variety of common business issues.

Refers particularly complex issues to higher levels for resolution. Complexity :

Works on moderately complex problems and projects.

Engages in situational and / or data analyses requiring the review of multiple factors. Teamwork, Collaboration and Influence :

Works independently, seeking advice from management and more senior team members when complex situations are encountered.

Seeks ways to enhance team and work group performance.

Collaborates within and outside area of responsibility. Initiative :

Proactively seeks to understand technical content and new or unfamiliar delivery mechanisms.

Work is reviewed at critical junctures to assure technical quality. Creative Thinking and Innovation :

Proactively suggests better approaches, processes, or methodologies to optimize project and process outcomes. Impact and Results Focus :

Delivers quality work on time, proactively addressing and resolving emerging challenges.

Assures work products meet client or end user business needs. Minimum Education and Experience :

Bachelor’s degree and 2+ years of related experience

OR equivalent combination of education and years of related experience"

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