Customer Service Associate
4d ago

Remitly’s vision is to become the world's most customer focused payments company enabling remittances across international borders.

Currently, Remitly offers an easy, affordable and safe way to transfer money to the Philippines, India and Mexico. We are rapidly growing and need people like you who share this vision to help us accomplish our lofty goals.

The CSR will provide phone, email and chat front line customer service. This person will be handling basic issues encountered by our customers in both sending and receiving remittances.

As a development plan, CSRs are to be skilled and developed into the Risk Investigator Profile.

Job Requirements :

  • Professionally handle incoming customers' inquiries
  • Thoroughly and efficiently gather required customer information
  • Meet and exceed company and individual performance metrics
  • Be a reliable and agile resource for customer service
  • Basic Qualifications

  • Ease and proficiency in web navigation
  • Excellent spoken and written communication skills in both Spanish and English languages. Other additional languages will be a plus
  • Critical thinking and decision-processing skills
  • Effective business writing skills
  • High level of ease in conversing and processing thoughts with customers in both Spanish and English languages.
  • Depending on mix, indicate and assess % of experience in various channels : E.g., 50% in voice, chat and email
  • Has to be willing to be on different work shifts depending on business requirements
  • Has to demonstrate reliability in terms of work history, attendance and punctuality
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