Key Client AR Controller
Maersk Group
Pasig / Manila, Philippines
49d ago

Finance and Accounting Process works on accounting processes from regions including America, Europe, Africa and Asia. The team has an active participation in the corporate drive for process standardization and enhancements, which has resulted in higher efficiencies, uniformity of accounting practices and quality & consistent management reporting.

We offer

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations.

We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side.

As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Key responsibilities

  • Drive a portfolio of $50-100M USD in Accounts Receivable for Key Accounts, Be the Finance Partner for Key Client Managers & GSC teams
  • Responsible to drive Customer outcomes through positive customer experience in finance related
  • processes

  • Own Key Client relationship from a Finance perspective
  • o Face to face meetings with Customers / KCMs on a regular basis to resolve issues, maintain relationships, understand new requirements, adoption on new tools and resources

    o Targets to minimize gaps between DSO & BPDSO, and deliver on Collection KPIs including 30+ / 90+, D&D OS, ONA etc.

    o Deploy MLOS with KCMs and Vertical Leads to review AR development, issues, and own or drive action plans.

    o Regular follow up with KC AP, finance, relevant GSC Sales owners (TCM & GFF / Rate Sheets) and Ops teams

    o Forecast Cash and AR performance for owned KCs report outs to Finance & Commercial Management

    o Dunning and Credit Consequence Management work with KCM / Vertical Lead and Sponsor to resolve issues proactively

    o Own Tier 2 and Tier 3 disputes and closure for assigned KCs (Including any old unresolved and closed disputes)

    Work with collectors in other countries to ensure timely closures

    In case of high value RAC, partner with Sales GSC & Frontline

    o Sign off on VIP payments from a FIN perspective as per VIP policy.

    o Support initiatives to improve IE for KC to Analyze and resolve root causes of disputes proactively

  • Work Cross functionally to deliver value service to our KCs Including Disputes, CS, TCM (BCOs) and BPOs
  • Drive root cause identification and fixing through IQ
  • Understand and streamline Invoice delivery and remittance receipt processes with customer - Support deployment of any new requirements or suggest improvements where needed to improve AR performance
  • Contract Landscape : Review and approve / secure approvals for any non-standard finance related contract insertions
  • We are looking for

  • Qualification : MBA or Post Graduate in Finance or an equivalent qualification
  • Experience : 9-12 years’ experience in AR & Collections
  • Skills
  • o Excellent understanding of finance and business

    o Knowledge of MAERSK Systems preferred but not required.

    o An analytical mind that is able to link / relate to and analyze information

    o Superior Stakeholder Management and Communication skills

    o Familiar with MS Office

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