Customer Service Representative
Wells Fargo
Manila, Philippines
3d ago

About Wells Fargo

Enterprise Global Services

Wells Fargo Enterprise Global Services (WFEGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, PVSI, WIM, Wholesale, Consumer banking and Enterprise Functions.

WFEGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about WFEGS at our International Careers website.

Department Overview

The Payments, Virtual Solutions and Innovation (PVSI) group brings together the company’s robust payments platforms, digital capabilities, online, mobile and phone channels and innovation teams.

PVSI also invests in research and development and strategic partnerships to design and build next generation products and customer experiences.

PVSI teams at WFEGS provides processing and voice support across locations to enable a follow-the-sun delivery model for Wells Fargo that would help us service our customers more effectivity and efficiently.

Wells Fargo Virtual Channels (WFVC) is part of PVSI business division. WFVC serves consumer and small business customers through digital (online, mobile and social) and contact centers (phone, email, and correspondence).

We provide customers with convenient ways to manage their accounts, enable digital payments, and provide solutions that meet their financial needs and more.

WFVC serves over 27 million customer interactions annual through digital and contact centers.

Metro Manila

Customer Service Representative Wells Fargo

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