Key Overall Responsibilities :
Perform Project Management for the agreed Book of Work for the region, including but not limited to Migrations, Vendor-
related Transitions, and Reengineering / Continuous Improvement Initiatives (CitiLean, Robotics Process Automation, Smart Automation, etc).
Manage projects and initiatives in alignment with the defined project and program management framework and methodology, and assure successful project completion through utilization of appropriate project management techniques as aligned with PMO standards and requirements.
Lead various Reengineering / Continuous Improvement programs, ensuring that all project objectives and goals are harmonized towards a unified approach and consistent governance.
Coordinate with key stakeholders and subject matter experts for the progress of agreed upon actions and supporting milestones / deliverables.
Monitor, escalate, and remediate any risks and issues associated with the projects, and ensure that preventive actions are installed in order to decrease the probability of future recurrence.
Report the status of projects to senior sponsors and stakeholders, with focus on key success measures
Reengineering / Continuous Improvement Expectations :
Think Lean. Able to demonstrate and implement the key concepts of business process reengineering in a service-oriented setting particularly presenting various opportunities to eliminate waste and streamline processes.
Provide value added services with stakeholders and product / process owners through consultative engagement which will entail both the high-
level end to end view and the detailed operational steps in order to design the right solutions.
Partner with project managers in providing a comprehensive reengineering plan during migration using the fix and shift model and agree on how to manage the change seamlessly.
Utilize appropriate technical know-how to evaluate practicality in incorporating technology solutions to future state processes.
Manage the execution of business process automation activities to lessen cycle time and decrease if not eliminate manual, repetitive work.
Measure and analyze the overall contribution and benefit of a particular reengineering work which has direct impact to customer experience and business operations.
Knowledge / Experience :
Motivational fit Willingness to work in a shared services team that is regional and global in nature
Preferably minimum of 5 years project management and business process improvement work experience with proven track record in achieving overall goals within specified project parameters
Prior knowledge of HR or Shared Services operations and systems (on-boarding, off-boarding, employee lifecycle, payroll and data management) will be a strong advantage
Prior Reengineering / Continuous Improvement experience and understanding on how business process improvement is done in a service-
oriented operations environment
Qualification and / or certification in project management & process improvement methodology (Ex. PMP, Lean or Six Sigma) is preferred
MS Office Suite skills (Word, Excel, PowerPoint, Project, Visio, Outlook)
Innovative and can manage changes effectively
Excellent written and verbal communication, facilitation, and presentation skills
Has strong analytical and problem solving skills
Client-focused for exemplary customer service
Strong team player, willing to learn and share experiences with other team members
University / College degree graduate
Demonstrate Citi Leadership Standards :
Develops People - Builds talent and teams for Citi by creating a culture of meritocracy and transparency, and celebrating excellence, initiative and courage
Drives Client Value - Enables economic value and positive social impact for clients, companies, governments, and communities
Works as a Partner - Works collaboratively across the firm and encourages others to achieve the best results for Citi and our clients
Champions Progress - Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo in support of Citi’s vision and global strategy
Lives our Values - Ensures systemically responsible outcomes while driving performance and balancing short- and long-term risks
Delivers Results - Sets high standards and achieves performance objectives by creating a clear path toward ethical and sustainable results
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - PH
Time Type :
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