Customer Service Representative | Bilingual English - Vietnamese or Mandarin | Manila
Career Connect
Taguig, 00, ph
3d ago

Job Information

Industry Customer Service Work Experience 4-5 years Salary 50,000 - 70,000 City Taguig State / Province National Capital Region (Manila) Zip / Postal Code 1630

Job Description

We are hiring for Customer Service Representative Bilingual English - Vietnamese or English - Mandarin speaker to join our Client's Healthcare team.

Our Customer Service Representative Bilingual English - Vietnamese speaker is an integral role in the operations of their Manila office.

RESPONSIBILITIES

  • Manage both inbound and outbound calls
  • Attends to customers' needs by answering product and service related queries
  • Provides product overview and information about other services and offerings
  • Suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;
  • selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution

  • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.

  • Contributes to team effort by accomplishing related results as needed
  • Requirements

  • Preferably 1 year BPO experience specializing in Customer Service or equivalent
  • Can speak and write fluently and confidently in traditional Vietnamese or Mandarin
  • Healthcare Account background is not required but is highly desirable
  • Good English communication skills and is able to follow verbal and written instructions
  • Good Attention to details
  • Must be willing to work either in BGC, Taguig or MOA, Pasay
  • Must be willing to work on shifting schedules (day, mid and night shift)
  • Must be willing to work on weekends and holidays
  • The Perks.

  • Learning and Development Opportunities
  • Career Advancement Opportunities
  • Healthcare Benefits
  • Group Life Insurance
  • Tenure Based Benefits
  • Profit Sharing
  • Annual Performance Appraisal
  • Retirement Benefits
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