Industry Customer Service Work Experience 4-5 years Salary 50,000 - 70,000 City Taguig State / Province National Capital Region (Manila) Zip / Postal Code 1630
We are hiring for Customer Service Representative Bilingual English - Vietnamese or English - Mandarin speaker to join our Client's Healthcare team.
Our Customer Service Representative Bilingual English - Vietnamese speaker is an integral role in the operations of their Manila office.
Manage both inbound and outbound calls
Attends to customers' needs by answering product and service related queries
Provides product overview and information about other services and offerings
Suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed
Preferably 1 year BPO experience specializing in Customer Service or equivalent
Can speak and write fluently and confidently in traditional Vietnamese or Mandarin
Healthcare Account background is not required but is highly desirable
Good English communication skills and is able to follow verbal and written instructions
Good Attention to details
Must be willing to work either in BGC, Taguig or MOA, Pasay
Must be willing to work on shifting schedules (day, mid and night shift)
Must be willing to work on weekends and holidays
Learning and Development Opportunities
Career Advancement Opportunities
Group Life Insurance
Tenure Based Benefits
Annual Performance Appraisal