Customer Service (US Fitness Voice Account)
iStaff Solutions Inc.
Pasig, Metro Manila, Philippines
16d ago
source : Kalibrr, Inc.

Job Description

Your core focus is to Develop a firm knowledge and understanding of programs, software and our customer base to efficiently solve customer issues quickly and accurately while maintaining a satisfaction rating above 90%.

Be part of the growing team!

Responsibilities :

  • Resolve customer complaints through incoming phone calls.
  • Secondarily, resolve customer complaints via email and chat through Zendesk.
  • Get to know all products and services.
  • Upsell products and services where appropriate.
  • Assist with placement of orders, refunds, or exchanges.
  • Provide accurate, valid and complete information by using the right methods / tools.
  • Develop a firm understanding of department policies and procedures.
  • Take the extra mile to go above and beyond to ensure customer satisfaction.
  • Reports any customer feedback or trends in product or service issues to Manager.
  • Collaborate with QA agent to review your calls as opportunities for improvement.
  • Requirements :

  • With atleast 6 months of call center experience / related role
  • Ability to clearly communicate with customer to resolve issues.
  • Must have an understanding of common English colloquialisms.
  • Proven customer support experience in a fast paced high volume team
  • Passion for fitness and nutrition.
  • Displays ability to adapt / respond to different types of customers and personalities.
  • Displays good interpersonal skills and strong sense of empathy.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Apply
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