Your core focus is to Develop a firm knowledge and understanding of programs, software and our customer base to efficiently solve customer issues quickly and accurately while maintaining a satisfaction rating above 90%.
Be part of the growing team!
Resolve customer complaints through incoming phone calls.
Secondarily, resolve customer complaints via email and chat through Zendesk.
Get to know all products and services.
Upsell products and services where appropriate.
Assist with placement of orders, refunds, or exchanges.
Provide accurate, valid and complete information by using the right methods / tools.
Develop a firm understanding of department policies and procedures.
Take the extra mile to go above and beyond to ensure customer satisfaction.
Reports any customer feedback or trends in product or service issues to Manager.
Collaborate with QA agent to review your calls as opportunities for improvement.
With atleast 6 months of call center experience / related role
Ability to clearly communicate with customer to resolve issues.
Must have an understanding of common English colloquialisms.
Proven customer support experience in a fast paced high volume team
Passion for fitness and nutrition.
Displays ability to adapt / respond to different types of customers and personalities.
Displays good interpersonal skills and strong sense of empathy.
Ability to multi-task, prioritize, and manage time effectively.