Help Desk Support
Novare Technologies, Inc.
Caloocan City, Philippines
7d ago
source : ictjob.ph

RESPONSIBILITIES :

  • Provides Level 1 support for both internal and external clients (carriers or end-users depending on projects being handled) via phone or email
  • Document issues and resolutions for reference by opening trouble tickets and tracking issues to resolution
  • Troubleshoots issues by using all the available resources that the group has
  • Handles escalation and coordination with solutions engineers and technical counterparts if problems cannot be resolved
  • REQUIREMENTS :

  • At least 6 months experience as Helpdesk for Cloud / Service Desk Support
  • Knowledgeable in HelpdesK / Ticketing System, Mobility Devices Platforms and Solutions
  • Good communication skills
  • Graduate of any IT related course
  • Willing to undergo shifting schedule
  • Willing to undergo a project-based employment with 6 months initial contract which is renewable and there is a possibility of absorption depending on the performance.
  • Willing to work in BGC, Taguig
  • Fresh Graduates who are willing to learn are encouraged to apply
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