Pitch & Pursuit Excellence: Process and Operations Senior Manager
Baker & McKenzie
4d ago

Responsibilities :

  • Hire, train and retain strong PPC teams
  • Oversee the location team in the Manila Center
  • Link the process and activity of the PPC with the Pitch & Pursuit Excellence (PPE) team in a real way, maintaining a strong connection between the teams
  • Provide leadership to PPC Managers and as a Process and Operations expert, serve as functional leader of PPC team leaders in the Manila Center, Belfast Center, Tampa Center, and Buenos Aires Center
  • Review and update of processes and operations
  • Oversee issues and challenges, resolution and reparation
  • Establish and meet metrics for response times (SLAs ad KPIs)
  • Work with the team to refine and improve intake, handoff, and project completion procedures
  • Assist with the training of new team members
  • Use feedback from the Firm to improve process; use feedback from clients to improve documents
  • Serve as the point person for any service issue escalation, partner discussions and negotiations and be the key contact point for Service Center BDMC Managers and Center Leaders
  • Establish and review / update key metrics for PPC team measurement and performance; use indicators that make sense for proposals;
  • establish and monitor charge back to offices

  • With a strong connection to each of the PPC and PPE teams, identify communication or process gaps, help strengthen team dynamics
  • Assist with the training and onboarding of offices to new procedures
  • Provide overall team governance
  • Work with the Strategy, Infrastructure, and Automation team to modify, add, and remove technology and infrastructure tools
  • Provide pastoral care for the PPE team members based in the Manila Center
  • Conduct or assess comments from tender debrief meetings to feed back key points to the business to facilitate further learning and development
  • Apply
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