Sr Specialist HR Operations
Cardinal Health International Philippines Inc.
Taguig, National Capital Region
1d ago

Primary areas of responsibility : Responsible for supporting Tier 2 payroll processing activities in partnership with United States payroll team.

What the HR Service Center contributes to Cardinal Health :

The HR Service Center team is responsible for general employee inquiries, management & maintenance of employee data, and efficiency of US HR data transactions and processes.

Uses knowledge of US HR processes and technologies to initiate and / or complete employee HR requests and inquiries

Operates within service level agreement

Cultivates a customer service culture while demonstrating empathy for the personal circumstances of employees

Consult with, and provide guidance to primarily US-based employees about company policy and program inquiries

Partner with other HR teams (Centers of Excellence, HR Solutions, Advice and Counsel Center (ACC)) and the US-based myHR Service Center team to ensure consistent, positive, employee experience

Uses knowledge of global HR processes to support HR inquiries from all employees and managers

Follows and updates standard operating procedures / local work instructions

Role accountabilities :

Reports to : Manager, HR Operations in Manila

Dotted line to : Payroll US Leadership

Area of focus : Payroll Processing Tier 2

Supports English speaking employees, focused on US, Canada, and Puerto Rico payroll processes

Responsible for achieving Service Level Agreement (SLA) and business performance goals

Interprets policy and documents payroll processes.

Manages payroll cycles and all associated processes and audits.

Interfaces with payroll vendor and monitors / manages vendor's delivery on service level agreements.

Provides payroll consultation

Resolves complex employee inquiries regarding pay and associated processes

Defines and maintains standard operating procedures for all payroll processes

Ensures complete protection of employee data and complies with all data privacy processes and regulations

Systems used :

Works in the following systems daily :

Workday payroll, employee data & transactions (system of record)

ServiceNow case management system, and Knowledge Management (repository for policies & LWIs / procedures) (system of action)

Kronos Dimensions and Workday US timekeeping systems

DataCap electronic employee files

Qualifications :

Bachelors in related field, or equivalent work experience, preferred

2+ years’ experience in related field, preferred

Demonstrates knowledge of payroll laws and practices

FPC Certification, preferred

Garnishment experience

Strong English communication skills (verbal and written)

Uncompromising commitment to client and customer satisfaction

Ability to work effectively in a fast-paced, self-directed environment

Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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