Job Description Take ownership of gaming issues reported by gaming clients and see problems through to resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.
Job Qualifications Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Engineering (Electrical / Electronic), Engineering (Mechanical), Engineering (Others), or equivalent.
Good English communications skills are required.
With typing speed of at least 35wpm.
Willing to work in Quezon City, Mandaluyong City, Pasig City, Makati City, Pasay City or Taguig City.