Job Description : TO QUALIFY :
TO QUALIFY :
Candidate must possess at least an Undergraduate Level (at least 2 years) or College Degree in any course related to Computer Science, Information Technology or any other equivalent.
No work experience required. With Technical Support experience preferred.
With excellent English communication skills.
Candidate must be willing to work in any of the available work locations : Mandaluyong City, Pasay City or Pasig City.
Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
AVAILABLE ACCOUNTS FOR TECHNICAL SUPPORT OR TECHNICAL-ORIENTED CUSTOMER SERVICE :
Entertainment / Audio device / Consumer electronics
Computer / Laptop
ENJOY THESE WORLD-CLASS BENEFITS :
Earn up to PHP 16,000 - PHP 27,000 / month packaged pay (depends on applicant skills and work experience)
Get monthly performance incentives
Healthcare Benefits (Medical and Life Insurance)
Plus 20% Night Differential
WE HAVE 2 INTERVIEW CENTERS AVAILABLE :
1) QC INTERVIEW CENTER : Unit 206 Cabrera Bldg. I, #130 Timog Ave. (infront of GMA 7 near corner EDSA), Quezon City
DIRECTIONS : Take the MRT and go down at GMA7-Kamuning station Southbound side. Walk along the sidewalk of GMA7 adjacent to EDSA.
Turn right to Timog Avenue. When you reach the GMA7 gate along Timog, cross the street towards the white building with UnionBank and Veterans Bank at the first floor.
That's Cabrera 1 Building. SIEGEN is on the 2nd floor.
2) PASAY INTERVIEW CENTER : 3rd Floor SM Savemore at Empire Centre Mall, EDSA corner Taft Avenue, Pasay City
DIRECTIONS : Take the MRT or LRT and go down at EDSA-Taft station. Go to the side of Taft Avenue on the opposite of Metropoint Mall (Taft side, NOT EDSA side of Metropoint Mall).
There would be a short walk towards EDSA, turn right on Taft corner EDSA. When you see Savemore on the right side, that is Empire Centre Mall. SIEGEN is on the 3rd floor.