Sr. Principal, Infrastructure (SAP Basis)
Ingram Micro
Taguig City, Philippines
4d ago

Job Description

Sr Principal, ERP Applications

Section 1 : Identifying Information

Position Title :

Sr Principal, Infrastructure

Job code : 152106PHL

Date Prepared : April 2021

Reports to :

Dir, Infrastructure Service Delivery

Prepared by : Abegael Ondo

Department :

Global Information Systems (GIS)

Business line :

All Lines of Business

Positions reporting to this position

Target team size : N / A

Country / City : Manila


Section 2 : Position Summary

The role of the Senior Principal Infrastructure is to align technology strategy and expenditure with business priorities and objectives.

This position is responsible for translating business strategy into a fit for purpose business and technology SAP architecture that ensures stable, reliable, resilient and efficient service delivery that meet customer needs and enables innovation.

The candidate will work primarily on strategic direction and advisory with mastery of business and technology to design SAP solutions consistent with computing platform standards and IT development.

The role requires technical leadership on SAP Basis configuration, installation, performance tuning, release upgrades, security functions, corrections and transports, monitoring and client implementation.

It requires industry expertise of distributed computing technologies to configure and integrate SAP systems, which include new SAP dimensional products such as ECC 6.

0, BI, Enterprise Portal, CRM, SCM, Livecache, MDG, SLT, TDMS, GTS, TREX, Solution Manager, GRC, Java stacks, LVM, HANA and other SAP applications to meet expanding business requirements.

SAP Bolt-on includes SAP Console, OpenText, Ancile uPerform, Winshuttle, and Paymetric. The candidate should possess SAP Basis Technical mastery and will influence the growth and technical direction of SAP Basis group.

Section 3 : Responsibilities, Supporting Actions & End-Results

Guidelines : List the essential responsibilities, functions and / or activities, provide the supporting actions to describe how the work will be accomplished and provide the desired end results.

List the responsibilities in order of importance and the estimated percentage of time for the responsibility (no one responsibility should be greater than 60% of time or less than 10%).

The most important responsibility is not necessarily the one where the most amount of time is spent.

Major Responsibility : Transformation, Transition, Implementation of Strategic Architecture

Supporting Actions :

  • Guide the System transformation from an SAP Basis architecture standpoint, ensure transformation consistency across the functional areas and over time, and provide alignment with overarching Enterprise Architecture principles, platforms, and patterns
  • Put in place best-in-class architecture processes for designing large scale and sophisticated technology systems including the use of : service-oriented-architectures;
  • data-centric design; cloud technologies and containers; advanced analytics; AI; Industrial IoT, networking infrastructure;
  • mobile technologies; etc.

  • Understand business and Ensure alignment with corporate information standards and policies, as well as all areas of enterprise architecture
  • Develop, deliver, maintain, communicate, and govern enterprise architecture strategy, standards, guidelines, diagrams, and models
  • Identify and resolve gaps between business requirements and enterprise architecture
  • Establish significant SAP footprint. Migrate SAP to S4 / HANA and transform the underlying businesses for value-add and increased efficiency.
  • Integrates research and emerging technologies into company product platforms.

  • Administer Design, Build, Test and Pre-Production Transition of Technical Deployment
  • Ensure successful implementation of Strategic SAP and Infrastructure related Advancements and Initiatives
  • Provide Technical Leadership and Expertise on SAP HANA technology. Mapping the relationships between IT platform / infrastructure components
  • End Results : Timeliness & Quality of Technical Design and Deployments. Concrete execution and implementation that are aligned with Country Partner internal service level agreement.

    Percentage : 40%

    Major Responsibility : SAP Basis Performance Tuning and Optimization

    Supporting Actions :

  • Implements, evaluates, and designs SAP ERP systems and applications and Ensures optimal performance of SAP Enterprise Resource Planning (ERP) systems.
  • Identifies opportunities for SAP infrastructure improvement, prepares budgets, maintain patching with regular reports, asset management (pro-actively) to ensure an optimized running infrastructure to provide high performance and high uptime.
  • Regularly assess and layout a highly functional SAP Systems and Application. Provide technical and architectural solutions to the underlying issues listed in SAP Production System Reports;
  • Early Watch Alert, System Alerts, CCMS, etc.,

  • Stay current on major disruptive technology (such as SAP Hot News) and non-technology trends that affect the Business
  • Design and Rehearse SAP Disaster Recovery for System Readiness
  • Review SAP Production Data Volume Management Report and recommend approach for proper Capacity Management of our SAP Production Systems
  • Apply broad perspective and innovative solutions to variety of complex issues and to overcome any expected challenges of SAP Applications.
  • Mitigate Potential Issues and provides solutions to a variety of advanced complex SAP technical issues requiring industry expertise
  • End Results : Stable and robust operation. Efficient and updated technology platform.

    Percentage : 30%

    Major Responsibility : SAP Basis Group Technical Advancement

    Supporting Actions :

  • Leads technical calls with a focus on expediting problem resolution of critical incidents. Engage other team members and demonstrate the best practice approach of troubleshooting issues and handling bridge call.
  • Assist, mentor, and cross check the work of peers as part of the learning method.
  • Provide practical advice and leading practices to overcome any expected challenges and alignment to over-all Global Architectural and Strategic Projects and Standards.
  • Create procedural documents on each new learning, issue resolution and product relevance that should be within scope of the group and perform formal cascade across all country team members.
  • Recognize technical gaps / knowledge that our organization need to acquire and propose to Global Management for group development plan.
  • Collaborates with global management on annual goals, objectives, performance review oversight, discipline, promoting, and training of team.

  • Upskill the technical capability of the Global SAP Basis Team members. Technical teams receive clear direction and clear understanding of the technology and its integration.
  • End Results : Improved technical skills / competencies of the Global SAP Basis Team members

    Percentage : 20%

    Major Responsibility : Stakeholder Relationship

    Supporting Actions :

  • Builds a strong business and technology network across Global SAP CoE and Global Information Technology.
  • Handles senior executive visibility escalations (3rd level escalation point of contact)
  • Provides timely updates to country partners regarding the status of critical projects or issues.
  • Interact with product managers to understand domain challenges and to develop the domain-specific architecture
  • Work with peer architects, produce and maintain appropriate relationships between business, information, application, technology, and solution architects to build consistent and customer centric architecture per capability.
  • Communicates decisions and policies in a way that establishes understanding and commitment.

  • Work with peer architects, providing guidance on a comprehensive governance model to ensure solutions are developed according to the developed enterprise architecture
  • Educate and explain how enterprise architecture aids in achieving business strategy and delivery of the expected business outcomes.
  • Educate, influence, and explain the purpose, value, and use of the various enterprise architecture models to our Organization for better strategy and outcomes
  • End Results : Strong and open partner relationship; Established cadence with each Country Partner

    Percentage : 10%

    Section 4 : Decision Making Authority Level

    Guidelines : Describe the authority held by the position by listing the main decisions that the position is free to make and explain the decisions that depend on the position’s advice.

    Decisions free to make :

  • SAP systems design and architecture
  • Prioritizing incidents and project work
  • Communications with business stakeholders and IT leadership
  • Change planning and project resource assignment
  • Develop new processes, standards or operational plans to positively impact functional results.
  • Explain the decisions that depend on position’s advice :

  • Architectural decisions related to enterprise level upgrades to SAP System and other infrastructure systems in support of the global SAP ERP strategy
  • Changes to address performance or stability issues that are impacting or have the potential to impact or disrupt services
  • Commitments to changes in project scope or timelines
  • Example decisions that depend on position’s advice :

  • SAP design decisions related to new SAP based worldwide business expansion
  • Determine hardware and platform requirements for new SAP builds
  • Develop detailed process and execution plans for SAP related database migrations
  • Planning and execution of SAP lifecycle and product upgrades
  • RFC impact assessment, quality review and approval
  • Scope changes that impact project timelines or resources
  • Technical solutions and deployment of changes to address production incidents
  • Section 5 : Scope / Dimensions

    Guidelines : List the main quantitative measures that define the size and scope of the position (headcount, budget, profit dollar target).

  • SAP Basis is the underlying technology for our SAP ERP. SAP is our primary ERP in terms of orders shipped with over 36.
  • 7m order processed in 2020 supporting over $10 billion in revenue.

  • Most senior technical resource in our 20 person Manila based SAP Basis Team providing expert level oversight and guidance
  • Collaborates and provides infrastructure support and technical guidance for over 300 Global SAP CoE and GIO Team located worldwide
  • Ensures that requests, incidents, RFCs, and problem tickets are handled with urgency and completed in compliance with published SLAs.
  • Provides resource and delivery manager support for large strategic projects, many in the $1m + category with major strategic and revenue implications
  • Section 6 : Job Qualifications and Educational Requirement

    Guidelines : Provide the education, experience, skills and competencies necessary to perform the position.

    Technical Competencies :

  • A Bachelor’s Degree in Computer Science, Engineering, Science and Math or related technical discipline is required. A master’s degree in Technology, Business or Management is preferred.
  • Expertise in with MS Office Suite (Excel, Word, PowerPoint)
  • At least 10 years of continuous relevant technical experience in SAP Basis Administration, with at least 5+ years SAP architecture, including SAP NetWeaver platform
  • Certification in ITIL is preferred
  • Certification in SAP, SAP HANA and / or Cloud is required
  • Thorough knowledge of SAP system installations and administration, as well as good understanding of the SAP architecture and multiple application modules including SAP NetWeaver platform knowledge.
  • Experience with S / 4 HANA implementation, migration and support. Should be able to independently architect, provide requirements and work with infrastructure team to build new HANA systems.
  • Experience with HANA backup and restore, HA and DR setup, System Copy / Refresh and patching.
  • Knowledge of Unix / Linux required for SAP implementation and support.
  • Design, development, implementation, and maintenance experience with large-scale systems, preferably across multiple hardware and software platforms.
  • Strong understanding of high availability concepts with practical experience and implementation of key components (databases, application servers, fault tolerant systems, cluster server / software, etc.).
  • Understanding of Operational challenges and dependencies as they relate to infrastructure decisions.
  • Ability to integrate multiple technology disciplines to drive projects and provide SME insight
  • Foundational Competencies :

    Drives Results

  • Sets aggressive goals and has highest standards
  • Is consistently one of the top performers
  • Pursues everything with energy and drive, the need to finish
  • Persists in the face of challenges and setbacks
  • Always keeps the end in sight, puts in extra effort to meet deadlines
  • Decision Quality

  • Makes sound decisions, even in the absence of complete information
  • Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions
  • Considers all relevant factors and uses appropriate decision-making criteria and principles
  • Recognizes when a quick 80% solution will suffice
  • Communicates Effectively

  • Delivers messages in a clear, concise, and compelling manner
  • Actively listens and checks for understanding
  • Articulates messages in a way that is broadly understandable
  • Adjusts communication content and style to meet the needs of diverse stakeholders
  • Models and encourages the expression of diverse ideas and opinions
  • Manages Complexity

  • Readily distinguishes between what's relevant and what's unimportant to make sesne of complex situations
  • Looks beyond the obvious and does not stop at the first answers
  • Analyzes multiple and diverse sources of information to define problems accurately before moving to solutions
  • Collaborates

  • Models collaboration across the organization
  • Facilitates an open dialogue with a variety of contributors and stakeholders
  • balances own interests with others'
  • Promotes high visibility of shared contributions to goals
  • Built, leveraged, and maintained strong, high-impact, relationships with variety of relevant parties (local, global)
  • Relationships deeply anchored in stable, longterm, mutually beneficial collaboration
  • Section 7 : IM Competencies

    Guidelines : Provide the IM Competencies necessary to perform the position.


  • Often convinces others
  • Able to use tact when persuading
  • Eager to present new ideas to authority
  • Inventive; customizes presentations
  • Often meets objections successfully
  • Ensures Accountability

  • Assumes responsibility for the outcomes of others
  • Promotes a sense of urgency and establishes and enforces individual accountability in the team
  • Works with people to establish explicit performance standards
  • Is completely on top of what is going on and knows where things stand
  • Provides balanced feedback at the most critical times
  • Self-development / Nimble learning

    Seeks out new trends in field

    Often learns and applies new concepts

    Readily identifies own weaknesses

    Sets / attains self-development goals

    o Continually self-aware, actively works to better oneself

    o Outstanding track record of learning and personal development

    Strategic Mindset

  • Quickly assimilates complex information and able to distill it to core issues;
  • welcomes ambiguity and is comfortable dealing with the unknown;
  • develops robust strategies
  • Balances Stakeholders

  • Earns respect of others, takes time to build relationships;
  • has presence, is able to influence and build support using limited communication style;
  • accepts learning and personal development opportunities that arise
  • Section 8 : Other Information

    Guidelines : Indicate any information that would be helpful in understanding the nature, scope or purpose of the position, or any unusual or hazardous conditions associated with performing the position.

  • Resource is flexible to work on holidays and weekends (i.e., project cutover or on-call support work)
  • Travel is probable for this position thus should not have travel restrictions (likely to US and India)
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