Marketing Consultant
Affinity X
Quezon City, Metro Manila, Philippines
4d ago
source : Kalibrr, Inc.

Job Description

S / he will be responsible for contacting customers by phone to collect information. By conducting phone interviews with our customers, s / he works to understand the customers' business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online and offline copy.

  • Act as the main point of contact for multiple customers via phone and email and our internal creative teams to deliver sharp copy packages within tight timelines
  • Handle customer calls and inquiries to gather pertinent business information needed in the creation of their websites
  • Through phone interviews with clients, assist in the creation and maintenance of customer-specific documentation for assigned customer base and desired output medium
  • Document details of each call accurately as per company-provided guidelines
  • Document and track amendment requests and completions
  • Work with appropriate teams within the organization to collect assets (logos, images, other digital information) for completion of their websites
  • Conduct research vital to capturing customer information
  • Minimum Qualifications

  • Candidate must possess at least a Bachelor's / College Degree, Art / Design / Creative Multimedia, Computer Science / Information Technology, Business Studies / Administration / Management, Mass Communications, Marketing or equivalent.
  • Minimum of 1-year solid experience in a BPO.
  • Excellent verbal and written communication skills, with strong phone and interviewing skills
  • Working knowledge of Search Engine Optimization is an advantage.
  • Strong client relationship building experience
  • Proficient with various software applications programs including email messaging applications, Microsoft Office (Word and Excel).
  • Open to graveyard shift
  • Full-Time position(s) available.
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