System Support Analyst I
Sapphire and Garnet Roads, Ortigas Center, 15-16 Floor, Pasig City, 1605, Philippines
4h ago

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Deploy and release of new technologies as well as design, install, configure, maintains, and integrate servers, operating systems, related utilities and hardware.

What you will be doing

  • Provides Level 0 incident handling support for all assigned production-related systems.
  • Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
  • Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
  • May conduct code-level software analyses to identify root cause of bugs and / or system modifications as needed.
  • Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
  • Assists in documenting current policies and procedures.
  • Represents team on cross-functional teams for production, support and development activities.
  • May perform specialty production processing.
  • Learns and understands security regulations.
  • Interacts with internal departments to deliver solutions.
  • Interprets and presents data and conclusions to management as needed.
  • Improve methodologies used in the job.
  • Other related duties assigned as needed.
  • What you bring :

  • 1 2 years experience in scripting or programming skills like VBA, Java, JavaScript, Cucumber
  • Knowledge experience in testing tools and quality control requirements (
  • Knowledge in different development tools like Jenkins and Artifactory
  • Knowledge of the basic principles, processes, phases and roles of application development methodologies
  • Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies
  • Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
  • Demonstrated knowledge of company products and services
  • Excellent analytical, problem-solving and time management skills
  • Ability to successfully manage multiple concurrent tasks
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.
  • g., executive, management, individual contributors

  • Ability to work well in a fast-paced, high stress team environment
  • Ability to work independently and intuitive ability to prioritize assignments
  • Must be dependable and able to meet and fulfil obligations
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
  • Willingly shares relevant technical and / or industry knowledge and expertise with other resources
  • Must be highly flexible and adapt to changing priorities
  • Must be extremely detail-oriented and thorough in completing tasks
  • Willing to take on responsibilities and challenges
  • What we offer you :

  • Competitive salary and attractive benefits
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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