Sales Support Associate
Refinitiv Asia PTE. LTD | Philippine Branch
Taguig, PH
6d ago

Job Description

The Sales Associate drives sales efficiencies by reducing the administration burden on Account Management. As the main liaison to Customer Administration, the role will facilitate the order to cash cycle in an accurate and timely manner.

And work closely with internal partners to address customers’ administrative issues and coordinate complex deals.

Role Responsibilities :

  • Collaborate closely with Order Management Specialists (OMS) for order processing, credits procedures, Genesis, GRC systems, etc.
  • Develop customers’ relationships to address administrative issues, working internal stakeholders to resolve
  • Coordinate complex deals in collaboration with Account Managers and OMS
  • Support obtaining signed contracts and order forms from customers
  • Manage Free Trials for setup and extension (Eikon)
  • Act as first line support for Account Managers on order process and system queries
  • Support selling administrative activities : arranging customer meetings, running reports for sales meetings, respond to ad hoc data requests for sales management.
  • In smaller sub-regions, sales associates may also support other customer engagement activities (e.g. sales event coordination)

  • Play a supporting role in the annual price increase process e.g. reporting on contractual exceptions and business exceptions
  • Minimum Qualifications

    Qualifications and Experience Required :

    Extensive knowledge of business products and processes

  • Solid understanding and experience with detailed technology projects
  • Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings
  • Strong interpersonal skills (written, oral, presentation), organizational and prioritization skills with attention to detail
  • Ability to adapt to dynamic and fast paced work environment, troubleshoot and make appropriate decisions based on business objectives
  • Confident, helpful, customer-centric phone presence required
  • Proven ability to tackle multiple projects and see them to completion successfully
  • Ability to work in a team as well as independently with minimum supervision
  • Bachelor degree qualified or above
  • Willing to work on US hours
  • Perks and Benefits

  • Work from Home
  • Retirement Benefit Plans
  • Single Parent Leave
  • Life Insurance
  • Medical / Health Insurance
  • Paid Sick Leave
  • Paid Bereavement / Family Leave
  • Paid Holidays
  • Paid Vacation Leave
  • Transportation Allowances
  • Maternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision Plans
  • Required Skills

  • CRM Software
  • Customer Service
  • Communication Skills
  • Account Management
  • Collaboration
  • Closing Sales
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