The Sales Associate drives sales efficiencies by reducing the administration burden on Account Management. As the main liaison to Customer Administration, the role will facilitate the order to cash cycle in an accurate and timely manner.
And work closely with internal partners to address customers’ administrative issues and coordinate complex deals.
Role Responsibilities :
Collaborate closely with Order Management Specialists (OMS) for order processing, credits procedures, Genesis, GRC systems, etc.
Develop customers’ relationships to address administrative issues, working internal stakeholders to resolve
Coordinate complex deals in collaboration with Account Managers and OMS
Support obtaining signed contracts and order forms from customers
Manage Free Trials for setup and extension (Eikon)
Act as first line support for Account Managers on order process and system queries
Support selling administrative activities : arranging customer meetings, running reports for sales meetings, respond to ad hoc data requests for sales management.
In smaller sub-regions, sales associates may also support other customer engagement activities (e.g. sales event coordination)
Play a supporting role in the annual price increase process e.g. reporting on contractual exceptions and business exceptions
Qualifications and Experience Required :
Extensive knowledge of business products and processes
Solid understanding and experience with detailed technology projects
Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings
Strong interpersonal skills (written, oral, presentation), organizational and prioritization skills with attention to detail
Ability to adapt to dynamic and fast paced work environment, troubleshoot and make appropriate decisions based on business objectives
Confident, helpful, customer-centric phone presence required
Proven ability to tackle multiple projects and see them to completion successfully
Ability to work in a team as well as independently with minimum supervision
Bachelor degree qualified or above
Willing to work on US hours
Perks and Benefits
Work from Home
Retirement Benefit Plans
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement / Family Leave
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans