Service Delivery Manager
Trends and Technologies Holding, Inc.
Makati, Metro Manila, Philippines
16d ago
source : Kalibrr, Inc.

Job Description

  • Involved in the creation Service Level Agreements
  • Facilitates periodic evaluation and negotiation of SLA’s.
  • Translates customer requirements into working instructions for Service Delivery.
  • Mitigating and solving escalations with urgency and determination
  • Provide regular update to customers for on-going activities such as Incident / Problem resolution, service request, activities related to Change Request, etc.
  • Provide detailed reports related to service delivery performance
  • Building and maintaining client relationships.
  • Ensuring that quality services are delivered with regard to the agreed SLA.
  • Manages delivery and lifecycle of services for business strategy development
  • Identify and analyze issues based on feedback provided by customers and be able to formulate plans in eliminating bottlenecks.
  • Minimum Qualifications

    Should have an acceptable degree of knowledge with the following :

  • Basic ICT Knowledge covering network and information security an advantage
  • Graduate of any 4 or 5-year collegiate course preferably in the field of Information and Communication Technology.
  • At least with 2 year experience working as technical support engineer or any network / software operations related work
  • Knowledge on Network (LAN / WLAN, WAN), Systems or Security best practices and technologies.
  • Junior Senior level will do (no need for managerial level) but with the initiative and eagerness to learn, lead and innovate processes.
  • Apply
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