Are you ready to make an impact? Join Infosys BPM as an Operations Manager (Financial Services) and jumpstart your career!
Key Responsibilities :
Manages a staff of TLS overseeing Problem Resolution, Life Events, Transaction Resolution and Online Services.
To maintain accountability for all Institutional clients ensuring that participant needs are addressed, client issues are handled effectively and trends are communicated proactively to client teams.
Sets performance standards, reviews performance, provides feedback, administers disciplinary action and recommends wage increases in accordance with all applicable HR policies and procedures.
Routinely attends Recordkeeping Services and Client Services forums to educate on global Participant Services trends.
Participates in the development of short and long range goals for the department.
Follows DMAIC methodology to lead projects to effect permanent change.
Acts as the liason for Client Services and pulls in Line Managers and Training as deemed appropriate when client issues surface.
Implements plans to close gaps and improve performance.
Determines the most appropriate method of communication, given the nature of the content.
Represents Participant Services as needed through client tours; Participates in special projects and performs other duties as assigned.
Key Requirements :
Bachelor's degree graduate, any field.
Minimum 5yrs of progressively responsible and related experience (including supervision of others)
Series 6 and 63 licenses or ability to obtain within 60days.
Strong knowledge of defined contribution plans necessary.
Understanding of VISTA, Pinnacle and other Institutional systems preferred.
Excellent oral and written communication skills.
Strong leadership and personnel development skills.
Why Infosys :
Quarterly performance bonus.
Outstanding career development opportunities and fast track career progression.
Enjoy a fair work-life balance.
HMO and Life Insurance for employee and 2 dependents for free.
24 Leaves annually.
Inside the Central Business District area.
Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
In the wake of the COVID-19 outbreak, we at Infosys BPM is committed in creating safe environments where all candidates feel secured when we process your job application.