Job Description :
The Account Specialist’s responsibilities include interfacing with clients and performing tasks for the company's day-to-day sales operations - with the goal of maintaining high-level customer service.
This person will be working closely with other members of the sales and marketing team, as well as coordinate with other business units in the company.
The Account Specialist will be responsible for upholding the department and company’s reputation by accepting ownership of assigned tasks and exploring opportunities that add value to the job.
Assists in the management of clients and performs regular check point meetings to ensure client retention
Responds to customer concerns and requests via email, phone, or in-person meetings
Prepares sales presentations and reports, updates a database of clients, and organizes documents
Coordinates with the finance department for invoicing activities, as well as with different teams to ensure smooth business operations
Performs upselling and cross-selling strategies to expand profitability of existing accounts
Other roles and tasks may be assigned as necessary
Must be a bachelor's degree holder
Excellent communication skills in both oral and written
Entrepreneurial, self-driven and passionate
Reliable, proactive, and detail-oriented
Strong public speaking and presentation skills