Customer Care Coordinator
Blys
Manila, Philippines
2d ago
source : Bossjob
  • Process / handle bookings and enquiries in a timely and professional manner - within target handling times- Answer phone calls, respond to email, live chats and social media- Provide clients / customers the information to address enquiries- Deal and help resolve clients'
  • complaints- Update the company's knowledge base and Help Center if needed- Outbound calls and emails (as required)- Work on other duties as assignedQualifications- College Level- Must have an exceptional communication skills- Friendly and approachable - can build rapport to clients quickly- Positive and can-do attitude, takes initiative to resolve issue and goes beyond to meet customer experience- Ability to handle difficult clients, good at problem solving- Have excellent attention to detail and is well-organised- Driven and strives to achieve excellent customer service- Proactively seeks to find better ways to do things - introduces or recommends operational efficiencies- Familiar with Google Apps- Efficient - good at prioritisation- Experience in Sales is preferred but not requiredPrior experience in a Customer Support Role, preferably with an Aussie Company and familiar with Australian culture and customers.Salary : Php 22,000

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