Quality Assurance Analyst (GRN136701)
Mandaluyong, Metro Manila
11h ago

Job Summary Monitor and evaluate calls based on Client specific criteria

Escalate and communicate detailed information about calls monitored to all clients and Quality Assurance Supervisor

Duties / Responsibilities Answer Operations questions concerning QA guidelines and policies

Send out Red Flag / Fatal Error Audits to Upper Management

Monitor all Teleperformance centers for quality and performance issues

Participate on calibration sessions with Operations, Training, and internal quality members off site Qualifications : Previous QA experience preferred

Ability to analyze and solve complex technical issues

Strong communication skills (verbal and written communications)

Strong trouble shooting and problem solving skills

Strong attendance record

Current on technical issues

Ability to work independently

Professional demeanor

Must have experience Microsoft Office

Must show exemplary quality scores throughout tenure as an agent

Ability to perform other related duties and assignments as required and assigned by supervisor or manager

Must demonstrate a good attitude and the ability to work as a team player

Ability to multitask

Willing to work in a flexible schedule

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