Customer Retention Renewal Rep, Intermediate
SolarWinds Worldwide, LLC
Fort Bonifacio, Philippines
6d ago

Overview

This position is responsible for handling a large volume of transactional size renewal opportunities, resolving customer issues, and collecting customer software renewals for their SolarWinds products prior to expiration date of the software.

SolarWinds provides powerful and affordable IT management software to more than 100,000 customers worldwide - from Fortune 500 enterprises to small businesses.

Focused on the real-world needs of IT professionals, SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex IT environments.

SolarWinds' growing online community, thwack, is a gathering-place for problem-solving, technology-sharing, and participating in product development for all of SolarWinds' products.

Responsibilities

Maintain large volume of renewals

High call and email volume daily

Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information

Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds

Following up on assigned customer software renewal quotes and / or generate custom quotes and present to the customer

Verifying pricing, licenses, expiration dates with customers and resellers globally

Resolving order issues with customer service and order management

Responsible for accurately managing pipeline, forecasting, and committing deals daily and weekly

Performing other administrative support duties as requested

Achieve monthly quotas and cumulative target

Passion for sales

Excellent customer service skills

Excellent communication skills both oral and written

Excellent problem-solving skills

Good computer skills

Ability to multi-task and track multiple issues

Enjoys working in a fast paced, team focused environment

Previous experience with CRM - NetSuite and / or SalesForce are a plus

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law

Location PH-Fort Bonifacio, Taguig

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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