Supervisor
Stealth Monitoring - Philippines
Iloilo City, PH
3d ago
source : Bossjob

Operations :

  • Communicate in an organized and systematic manner with operators.
  • Investigate thoroughly to validate operator escalations in terms of suspicion, threat, or risk.
  • Resolve various events based on urgency and customer expectations.
  • Report events that transpired with accuracy and clarity.
  • Personnel Management :

  • Ensure personnel is performing within the expected standards of monitoring / surveillance customer service
  • Identify personnel performance challenges
  • Work with personnel to improve / enhance their performance, skillset, and capability
  • Know and adhere to all current company policies, procedures and protocols and any others which the company may introduce or revise from time to time
  • Enforce compliance to company policies and procedures
  • Perform other related duties as assigned or requested :
  • Performance reviews of operators and team leads
  • Incident investigations
  • Coaching of operators and team leads
  • Mitigation of misses
  • Project management
  • Floor support
  • Review of Daily Time Records
  • Bachelor's Degree in any field.
  • Strong communication skills (verbal and written communications).
  • Previous experience in a customer service setting, preferably in BPO and North America clients .
  • Proactive and with high leadership experience .
  • Able to display and share expertise on monitoring with the team.
  • Sound decision- making and analytical thinking.
  • Able to display operations first mindset.
  • Ability to manage multiple tasks and drive them to resolution.
  • Keen attention to details
  • Strong security mindset
  • Can work during weekends, holidays and in different shifts
  • Willing to work Onsite at Megaworld Blvd., Iloilo City
  • Full time positions available.
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