Network Operations Supervisor
Teleperformance
Mandaluyong, Metro Manila
16d ago

Job Summary The Network Operations Supervisor will manage a team of network operations engineers operating in a 24x7x365 and supporting the global infrastructure of Teleperformance USA

The Supervisor position is responsible for day-to-day supervisory functions of the Global Network Operations Team

Duties / Responsibilities This position maintains and ensures effective use of resources, prioritization and management of CCTs, Outages ,Requests and Problems and helps the manager collect data for KPIs and team reports.

They are also responsible for maintaining high proficiency on the Teleperformance USA network Qualifications : Bachelor's degree in Electronics Engineering, Computer Engineering, Information Technology or any related course.

Minimum of 5 years network operations or engineering experience

Advanced understanding and experience in VPN technologies and network protocols like BGP, OSPF, EIGRP

CCNP Routing and Switching Certification is a must. Preferably with additional certification and experience on Network Security, Data Center and Wireless technologies

Advanced experience in handling a wide array of Cisco platforms like routers, switches, firewalls and WLAN controllers

Preferably with experience in Talari or any SD-WAN platforms

ITIL certification is a must

Strong problem solving, analytical and troubleshooting skills

Effective verbal, listening and documentation skills in the English language

Experience in handling a diverse team of network engineers

Ability to function under a pressure and make quick and accurate decisions

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