Sales Operations Manager
Acquire Asia Pacific Incorporation
Metro Manila / NCR, SG
3d ago
source : Monster
  • We’re an award-winning global outsourcer providing a suite of contact center and back office services. Weâ€
  • 153;re proud of our success as Australia’s largest outsourcer to the Philippines and as our Collections Officer, youâ€
  • 153;ll continue to drive success for our accounts.Â

    As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

    You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.Â

    A SNAPSHOT OF YOUR ROLEÂ

    • Oversee and direct the activities of the campaigns along with all Team Mangers and Staff assigned to the campaigns.Â

    • Manage day-to-day operations to ensure effectiveness and efficiencies that will meet the expectations and needs of customers and clientsÂ

    • Responsible for regular and often daily interactions with all the company departments / campaign team leaders and the whole management team.

    Maintain open line of communication between staff and senior management.Â

    • Regular and often daily interactions with their AU managerÂ

    • Work collaboratively with all other departments to meet the desired business goal as one teamÂ

    • Responsible for all aspects of operations which include but not limited to monitoring operations staffing, performance, leads and headcount management, quality and compliance, cancellations and aborts.Â

    • Develop individual & team goals and implement plan to carry out objectives.Â

    • Hold all staff under their line of management strongly accountable to exceptional standards of values and behaviorsÂ

    • Be responsible for staff high engagement and positive cultureÂ

    • Developing Team Leaders by providing leadership training and re-assuring that Team Leads can effectively coach and develop agents.Â

    • Plan campaign's financial objectives by following the forecast, estimating requirements, preparing monthly budgets, scheduling expenditures, etc.Â

    • Ensure compliance with all established policies and procedures.Â

    • Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.Â

    • Outbound Dialer KnowledgeÂ

    A BIT ABOUT YOUÂ

    • Strong computer skills required, especially in using MS Office applications.Â

    • Should have a track record of meeting targets and delivering on targets.Â

    • Excellent verbal and written communication and customer service skills.Â

    • Ability to multi-task and work in a fast paced, high stress environment.Â

    • Ability to build productive business relationships with clients.Â

    • Strong organizational, analytical and managerial skills.Â

    • Must possess a professional, courteous, and resilient attitude.Â

    • Inbound and Outbound Sales Management ExperienceÂ

    • Sales business acumenÂ

    WHAT SUCCESS LOOKS LIKEÂ

     Successful operations handlingÂ

     Meeting and exceeding sales targets and all related KPI’s aligned to business planÂ

     Good client relationshipÂ

     Successfully guide, mentor and support Team leads and agentsÂ

    WHAT WE VALUEÂ

    We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values : Â

     One Team : Share common goals and trust each other and collaborate to deliverÂ

     Our People Are the Difference : Building environments where people can thriveÂ

     Disruptive Thinking Everyday : We see and create opportunities, move fast and set our own course.Â

     Crazy about Our Customers : Let our customers know, through great service, products and experienceÂ

    Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

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