What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
As a Service Administration Coach, you are responsible for providing training, best practice recommendations, configuration assistance as well as support for a portfolio of customers, beginning with newly signed customers.
You will establish a trusted relationship with your customers, providing them training and solution assistance as they request it to ensure customer’s overall satisfaction with Concur products and services throughout the life of the client.
You will work closely as a functional and technical subject matter expert to communicate with customers regarding a varietyof topics, ranging from product capabilities to support tickets.
You will manage and maintain customer configurations; adding, editing or removing configurable options as requested by the customer.
The Service Administration Coach will be responsible for ensuring customer satisfaction through clear communication and accountability for the overall customer communications experience.
Primary competence should be communication skills and an interest in the delivery of solutions to meet business requirements related to Travel, Expense and Invoice delivered in the cloud is essential.
Service Administrator Responsibilities
Understand your client’s business requirements in order to best configure the system and exceed client expectations. You will :
Activity with all Clients
General Responsibilities for Service Administration Coaches
Education, Experience & Training required :
Job Specific Specialized Knowledge & Skills :
Critical Performance Competencies :
Value Competencies :
Physical and Cognitive or Mental Requirements :
Major Job activities physical requirements :
Major Job activities mental requirements :
Working environment (where major activities are carried out) :
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We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, we build breakthroughs, together.
Our inclusion promise
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Americas : or , APJ : , EMEA : .
EOE AA M / F / Vet / Disability :
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID : 315195 Work Area : Customer Service and Support Expected Travel : 0 - 10% Career Status : Professional Employment Type : Regular Full Time Additional Locations :
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