Job Summary :
We are searching for an experienced Training Officer to lead training sessions to maximize agent effectiveness and to help create ideas in determining sales and customer service training loopholes and contribute in improving training delivery.
Primary responsibilities :
Conducts training sessions to all new agents (both inbound and outbound SALES accounts).
Ensures that all customer service (retention, appointment setting and sales), agents are fully equipped with product knowledge to be successfully productive.
Ensures that all agents can communicate and close sales efficiently and effectively.
Prepares progress reports and maintains agent training records
Prepares training resources for all agents, as well as for Managers and Supervisors.
Creates and design modules for training
Assist in conducting ongoing training for all agents
Contribute ideas for employee development including giving feedback, coaching, motivation for sales.
Should 1-2 years experience of training for inbound and outbound accounts
Should possess a result oriented behavior-able to identify insights thru reports
Should be able to communicate with trainees and other stake holders
Has the ability to cope with a fast paced and challenging environment
Proficient in using tools in generating reports and analytics
LEAN Sigma (Yellow Belt) certified is a plus
Can start ASAP and is willing to work in a fixed GY shift
Willing to work in Ortigas Pasig City
You may visit us at :
ONE CONTACT CENTER INC.
33rd Floor of Antel Global Bldg, Julia Vargas, Ortigas Center, Pasig City
right across Caltex at the corner of Meralco Ave.)
You can call / SMS us at 661-3914, send an SMS to (GLOBE) : 0917-346-2158 /
SMART) : 0908-943-5258
You may also send your resumes to this link :
http : / / onecontactcenter.applytojob / apply / 7YcWyF / Training-Officer?source dee trgoffcr / /
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