Sr. Records Management Service Owner
ABS-CBN Shared Services
National Capital Region, Philippines
5d ago
source : ABS-CBN Corporation


  • Responsible for mapping and documenting current end-to-end process flow (turnover from Recruitment to Records Management).
  • Overall project lead for improvement and streamlining efforts. The lead will be the one to coordinate with all process owners and with all stakeholders in the company

    Provide timely update to Recruitment and Back Office Head with regard to ongoing projects.

    Responsible in conducting spot checks and regular audit of all processes covered.

    Responsible in tracking team’s key performance indicators and turn-around time for all processes.

    Assessment of all systems used by the Back Office and Records Management teams to determine improvement areas and / or for correction of current errors

  • Responsible for identifying system consolidation efforts, digitization, and / or innovations and will act as overall projecl lead for such efforts.
  • The lead will be the one to coordinate with all process owners and with all stakeholders in the company

    Responsible in owning data management processes for HR systems, serving as the data management expert.

    Assists in the development of corporate governance policies and procedures for current and new technological initiatives.

    Performs and / or oversees the data entry of department’s records inventory information into enterprise-level applications to ensure accuracy and compliance.

    Primary contact for employees requesting access to review their personal file.

    Maintains knowledge of current industry trends and new methods related to records management, information governance, and enterprise content management.

    Performs validation activities for data entered into HRIS and coordinates with Back Office Operations to make any necessary corrections.

    May work on audits and related reports on daily basis. Suggests changes based on outcomes to improve existing processes.

    Performs employment verification requests.


  • Bachelor’s Degree or equivalent in relevant work experience.
  • 3 to 5 year previous work related experience is required with at least 2 years of experience managing a team is preferred.
  • Excellent computer skills including Microsoft Office applications. Demonstrated excellence in time management skills.
  • Background in library or management information system is preferred.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team fostered environment.
  • Ability to work in a multi-tasked environment.
  • Ability to prioritize and organize work.
  • Ability to adapt to a flexible schedule.

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