CEBU - Technical Care Champion - Consumer Electronics Account
TDCX
Cebu City, PH
13h ago
source : Bossjob

Job Highlights

  • Up to P1,200* eGift Credits for completing application milestones
  • P1,000* eGift Credits when you attend Day 1 training
  • HMO and Life Insurance on Day 1
  • BeMore

    Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

    Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

    Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and 340+ industry awards
  • What is your mission?

    You will help us deliver excellent service to our partner brands by performing these tasks :

  • Provide post-sales customer service and / or troubleshooting support through email / phone / chat to advertising customers and offer consultative support.
  • Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
  • Recognize and adjust support approach to accommodate all levels of customer’s experience
  • Communicate positively with team members, customers, and other partners
  • Who are we looking for?

  • High School Graduate
  • Must have 1-year BPO experience
  • Tech experience is preferred but not required
  • Good understanding of consumer electronics products
  • Solid technical and diagnostic skills with tested problem-solving skills
  • Strong verbal and written English communication skills
  • Amenable to working rotating shifts (morning, mid, & night shifts)
  • Can work from home and in Cebu IT Park, Cebu City
  • With access to a quiet and secured room and at least 30 MBPS internet subscription
  • Terms and conditions apply
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