HR Specialist
QBE Insurance Group
PHI - Manila
15d ago

Handles and provides support for various HR employee programs within the organisation and responsible for administering or processing transactions and workflows.

ROLE PURPOSE

  • Handles and provides support for various HR employee programs within the organisation and responsible for administering or processing transactions and workflows.
  • RESPONSIBILITIES

  • Entering personal details of new employees and updating and maintaining all existing records on the organization’s Human Resources Information System (HRIS)
  • Provide HR administrative support as required
  • Manage the security and maintenance of HR personnel files. Ensure that all files are complete and ready for regulatory inspection
  • Using on-line systems to access data and answer customer inquiries within service times
  • Engage with managers to interpret reporting data including monthly dashboards
  • Manage case management tool and ensure the correct points of escalation are delivered timely
  • Administering HR related transactions and workflows
  • Utilises available systems and tools to process transactions and workflows
  • Facilitate HR reports and any adhoc reports as necessary
  • Answering incoming calls / emails enquiries relating to people services
  • Ensuring that all calls / queries are answered in a prompt and professional manner
  • Ensuring that all transactions and workflows are completed within agreed turnaround time
  • Call center performance metrics (ASA, Abandonment, SLA)
  • Customer Service Satisfaction Survey (Email and Phone)
  • Case Management SLAs by process and by priority
  • Achieve target for Quality audits / measurement
  • Knowledge

  • Broad understanding of HR policy and end to end HR processes / procedures
  • Maintain a working knowledge of relevant issues, laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance
  • Skills
  • Computer literacy with intermediate PC and administration skills
  • Keen attention to details
  • Above average written and verbal communication skills
  • Ability to review and interpret data
  • Ability to transfer knowledge and provide training in systems and processes
  • A good balance of conceptual and analytical thinking and problem solving skills
  • Strong customer service orientation
  • Experience

  • At least 2 years of experience in an HR Service Center handling transactions and workflows
  • Ability to translate policy and process into simple language
  • Administrative experience within a team environment
  • Handling of on-boarding, employee movement and data management functions
  • For Internal Applicants

  • Must be a regular employee and has been in his / her current role for 1 year
  • Must not have any active CAs or under PIP
  • Must have a minimum rating of 3 with the most recent PMP
  • Number of Openings :

    Equal Employment Opportunity :

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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