Software Systems Engineer
Open iT
Lucena City, Philippines
1m ago

Job Code : TEC221

The Software Systems Engineer is responsible for providing high-quality technical support and is involved in aspects of the software lifecycle : design, development, testing, implementation, installation, training, and support.

This is a night shift position since you will work closely with our US team and clients.

Key Duties and Responsibilities :

  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Creates workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion.
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
  • Required Qualifications :

  • Good at organizing, prioritizing and multi-tasking
  • Good at problem-solving
  • Good knowledge of multiple programming languages
  • Debugging and troubleshooting skills
  • Patience in working with customers who do not understand technical jargon
  • Good English verbal and written communication skills
  • Ability to be trained
  • Preferred Qualifications :

  • Responsibility and ability to work with little or no supervision
  • Dedication in keeping skills and knowledge fresh
  • Recognized certifications in applicable platforms (e.g. Linux, Microsoft, and ITIL)
  • One to three years of hands-on software development experience
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