Weâre an outsourcing provider with a differenceâoffering clients flexible engagement models backed by our solid suite of shared support services.
As a Customer Care Executive, your role is vital in keeping our customers happy and contributing to our organizationâs growth and success.
As Customer Care Executive you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
A SNAPSHOT OF YOUR ROLE
153; feedback are saved in the campaign's system.
Your day could see you :
â¢ Conducting surveys
â¢ Transferring the customer to the applicable department when necessary
â¢ Escalate dissatisfied customers to management team
A BIT ABOUT YOU
â¢ Experience in outbound calling.
â¢ Excellent in customer service.
â¢ With excellent English communication, listening and organizational skills.
â¢ With three to five years of customer service experience in the BPO industry.
â¢ With a knack for multi-tasking.
â¢ Able to work under minimal supervision.
â¢ Adept in learning new workflows and tasks.
â¢ With working knowledge of CRM
WHAT SUCCESS LOOKS LIKE
â¢ High customer satisfaction.
â¢ Excellent feedback from customers.
â¢ Achievement of KPIs.
WHAT WE VALUE
Weâre proud of our diverse global team, all working in a collaborative environment and happy to share these common values :
â¢ Ambition : Voice and measure your goals.
â¢ Collaboration : Brilliant jerks can be brilliant elsewhere.
â¢ Impact : Do, get it done, create impact.
â¢ Judgement : Make wise judgement calls, putting the team and business at heart.
â¢ Leadership : Continuous improvement starts with independent action.
â¢ Leverage : Do more with less, master the art of leverage.
â¢ Passion : Be positive, bring passion and energy.
â¢ Transparency : A transparent team can help each with other.