Representative II, Customer Service Operations
Cardinal Health International Philippines Inc.
Taguig, National Capital Region
5d ago

What Customer Operations Support>

contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and / or other services by acting as a liaison in problem-solving, research and problem / dispute resolution.

Qualifications

  • Minimum two years of college education, Associate Degree, or Degree in Medical allied courses such as health care, nursing, etc.
  • At least 1 year of working experience in BPO Customer Service and preferably handled inbound calls for pharmaceutical or health care accounts
  • Proficiency in verbal and written communication skillsUses correct grammar and appropriate vocabularyCommunicates clearly and effectivelyActively listens and has the ability to engage with the customer
  • Prior computer experience using Microsoft Office systems required
  • Must be detailed oriented
  • Has sense of urgency and must be able to multi-task
  • Demonstrates business etiquette / professionalism to both internal and external teams
  • Willing to work night shift
  • What is expected of you and others at this level

  • Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
  • Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
  • Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
  • Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.
  • Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
  • Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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