IT Operations Manager
Wonders Corporation
Pasig City, National Capital Region, Philippines
1d ago

About us

Wonders Corporation was founded in 2013. We are headquartered in New York City, as an online technologies customer service platform that connects restaurants and call center agents.

Restaurants sign up to be on the Wonders platform and benefit from being able to tap into a lower-cost, commitment-free labor force that is always ready to handle takeout calls.

The company's services cover the United States and Canada. The restaurants that are currently using the service have spread over more than 40 states and hundreds of restaurants across the United States.

We take pride through our skillful service which provides customers with a satisfying ordering experience, helping the boss to retain customers and do business well.

Job Description

IT Operations Manager

We are looking for an experienced IT Operations Manager that can come in and put in processes such as incident management, problem management, help desk management, access management, and IT operations control.

You will be managing a team of IT specialists, IT support engineers and network engineers. We want someone to come in and use the best practices of ITIL.

Responsibilities

Overseeing network infrastructure and desktop functionality

Managing teams of technicians, system engineers and other IT staff

Maintain and optimize local company networks and servers

Develop IT policies and practices

Assess system and network performance and recommend improvements

Resolve issues escalated by technicians and engineers

Ensure data is handled, transferred or processed according to legal and company guidelines

Provide support and guidance to users via help desk

Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses

Be responsible for device and password management

Develop and mentor support and leadership talent

Perform performance reviews

Work with recruiting to create job postings, screen resumes, interview candidates, etc

Requirements

Must be able to work night shift and be flexible to work off hours and weekends if required

Proven experience as IT Operations Manager

Outstanding communication skills

Leadership and organizational skills

People management skills

Team management skills

Project management skills

Ability to manage multiple projects

Thorough knowledge of networks, cloud computing, and on-prem setup

Experience with system installation, configuration and analysis

Problem-solving aptitude

In your past life, you were a Network Administrator / Network Engineer :

Fundamental knowledge of networking concepts

Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS, route redistribution, Spanning Tree)

Knowledge on Cisco, ASA, Dynamic Routing, OSPF, Proxy Servers, Web Filtering and Networking (LAN / WAN, VLAN, DNS, MPLS)

Proven network engineering, network operations, and network performance analysis skills

Hands-on technical troubleshooting capabilities

Knowledge of network infrastructures

Familiarity with server management and monitoring tools

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