TRAINER
Qualfon
Cebu City, Philippines
1d ago

Job Summary

Main Objectives and Duties :

1. Training delivery / facilitation

  • Delivers training program to New Hires rior endorsement to Nesting.
  • Answers all questions in a timely manner.
  • Ensures training rules and regulations are strictly followed.
  • Provides coaching on specific areas of the trainee.
  • 2. Setting of Training Expectations

  • Provides overview of the training flow and encourages total participation and interaction.
  • 3. Participation in Training Design

  • Suggests new ideas to improve training programs and delivery.
  • 4. Training needs assessment

  • Identifies problem or need of the trainees and the training program and seeks solutions to improve
  • learning and overall performance.
  • Participates during program evaluation.
  • Monitors agent performance as a collaborative effort with the assigned mentor.
  • 5. Reports

  • Compiles training reports.
  • Keeps training documents (quizzes, exam links and manuals) for internal and external audits
  • 6. Meetings and Conferences

  • Attends calibrations, meetings and conference calls over the phone.
  • 7. Information Dissemination and Escalation

  • Acts as Subject Matter Experts on a specific area of support.
  • Escalates issues to Miami Business owners for resolution
  • Area of expertise (Skills)

  • College Graduate of any course or its equivalent.
  • At least 6 months to 1 year work experience in training and development, preferably in a Call Center setting
  • Other Skills and Experiences (Min)

    Bachelor Degree

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