Cebu City, Philippines
1d ago

Job Summary

Main Objectives and Duties :

1. Training delivery / facilitation

  • Delivers training program to New Hires rior endorsement to Nesting.
  • Answers all questions in a timely manner.
  • Ensures training rules and regulations are strictly followed.
  • Provides coaching on specific areas of the trainee.
  • 2. Setting of Training Expectations

  • Provides overview of the training flow and encourages total participation and interaction.
  • 3. Participation in Training Design

  • Suggests new ideas to improve training programs and delivery.
  • 4. Training needs assessment

  • Identifies problem or need of the trainees and the training program and seeks solutions to improve
  • learning and overall performance.
  • Participates during program evaluation.
  • Monitors agent performance as a collaborative effort with the assigned mentor.
  • 5. Reports

  • Compiles training reports.
  • Keeps training documents (quizzes, exam links and manuals) for internal and external audits
  • 6. Meetings and Conferences

  • Attends calibrations, meetings and conference calls over the phone.
  • 7. Information Dissemination and Escalation

  • Acts as Subject Matter Experts on a specific area of support.
  • Escalates issues to Miami Business owners for resolution
  • Area of expertise (Skills)

  • College Graduate of any course or its equivalent.
  • At least 6 months to 1 year work experience in training and development, preferably in a Call Center setting
  • Other Skills and Experiences (Min)

    Bachelor Degree

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form