Site Manager (Cebu)
TOA Global
IT Park, Cebu City
1d ago

Intro Part :

TOA Global, an offshoring firm providing accounting services since 2013, is looking for Accountant who want to level up their careers and support businesses in Australia and New Zealand

Qualifications :

6-8 years Site Management specializing in or a combination of :

Client / People services

Health & safety

5 years in People Management

5 years experience Occupational Safety and Health (OSH)

Experience with third party entities (PEZA, CDC, LGU, DOLE, DENR).

3 years project management

Attributes / Competencies

  • Clear, concise, compelling communicator
  • Leading cross functional teams
  • Able to solve problems quickly & effectively
  • Collaborative and drives team and site performance
  • Able to partner effectively with third party providers and
  • Job Description : Service & Delivery

    Service & Delivery

  • Make it work- WOW at very point
  • Manage site ticket flow and SLA’s
  • Lead the onboard / offboard experience
  • Ensure IT is driving WOW experience
  • Ensure engagement events are executed
  • Ensure client visitation is WOW
  • Ensure the TM experience is WOW
  • Operations

  • Drive Showroom Standards
  • Ensure best practice Health & safety
  • Manage Maintenance checks / services
  • Drive Concierge people / process on the WOW experience
  • Own capacity / seat mapping
  • Leadership & Management

  • Lead TOA Way training
  • VFL schedule / feedback
  • Drive site-based people performance
  • Own Communication (townhalls / webinars / key events / updates)
  • Deliver Reporting & Metrics at site, shift, and team levels
  • Projects

  • Execution of company initiatives / changes
  • Manage CRISIS or natural disaster / disruption coordination
  • Drive tech adoption / enablement
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